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In order to improve the quality and security of our services, we'll be performing maintenance on our Veeam environment on Friday 17th of February
During this maintenance window the Veeam Cloud Connect services will be down, meaning no backups can be made during that time. After the maintenance window the Veeam Cloud Connect services will be available again. Maintenance will take place between 10:00 and 14:00.
We appreciate your patience and understanding. If you have any questions or issues, please submit them at https://2tcloud.supportcenter.services Posted on
Feb 01, 2023 - 15:09 CET
Patch Weekend
Feb 17, 202323:00 - Feb 20, 202306:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment 17-02-2023. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 23:00 and 6:00.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team at https://2tcloud.supportcenter.services Posted on
Feb 01, 2023 - 15:13 CET
Completed -
The scheduled maintenance has been completed.
Feb 4, 05:02 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 02:00 CET
Scheduled -
In the night between Friday and Saturday, we will install the latest software patches on our Cloud Management platform. These patches will fix software issues and allow us to extend control panel functionality and add new services.
During the patch installation the Cloud Platform and websites that depend on it's API's will be unavailable. Please note that this maintenance only affects the cloud management billing and provisioning platform. Your cloud services themselves will be unaffected and remain available during the maintenance window.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://supportcenter.services
Jan 30, 09:22 CET
Completed -
The scheduled maintenance has been completed.
Jan 30, 22:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 20:00 CET
Scheduled -
To improve the quality and security of our services, we'll be performing a firmware update on our storage systems to a version recommended by the vendor.
Since the storage systems are redundant, the service will not be interrupted during maintenance. No extra steps should be taken before, during and after the firmware update.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our support team at https://support.copaco.cloud.
Jan 19, 10:31 CET
Resolved -
This incident has been resolved.
Jan 27, 18:49 CET
Investigating -
We have detected that Veeam Cloud Connect backup jobs give an error message in regards to resource allocation.
We see the following the error message being returned: "Error: Failed to check whether service provider side resource can be allocated"
Our team is investigating this problem in cooperation with Veeam support with the highest priority and will update this message once a cause has been identified or a workaround and/or solution is available.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://supportcenter.services
Jan 27, 17:36 CET
Resolved -
This incident has been resolved.
Jan 25, 11:04 CET
Update -
We are continuing to investigate this issue.
Jan 25, 09:18 CET
Investigating -
We are currently experiencing disruptions within various Microsoft services. Our findings are confirmed via Microsoft's official Twitter channel: https://twitter.com/MSFT365Status.
More info can be found in the admin center under MO502273.
We will keep you informed via this page.
Jan 25, 09:17 CET
Resolved -
The post upgrade issues have been resolved. The control panel is back online.
Jan 21, 11:23 CET
Investigating -
An issue occured during the upgrade of our Cloud Management Platform on URL https://portal.cloudnet.services and the web interface has become unresponsive.
Our team is investigating this problem in cooperation with our Cloud Platform supplier with the highest priority and will update this message once a cause has been identified or a workaround and/or solution is available.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://supportcenter.services
Jan 21, 08:56 CET
Completed -
The scheduled maintenance has been completed.
Jan 21, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:01 CET
Scheduled -
In the night between Friday and Saturday, we will upgrade our Cloud Commerce Platform to the latest release. This upgrade will bring us to version 21.9. This upgrade will bring bug fixes and improvements in functionality as well as the introduction of new features.
During the upgrade installation the Cloud Platform and websites that depend on it's API's will be unavailable. Please note that this maintenance only affects the cloud management billing and provisioning platform. Your cloud services themselves will be unaffected and remain available during the maintenance window.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://supportcenter.services
Jan 17, 11:17 CET