Investigating - We are currently experiencing an issue where InterNetX orders may fail.
When attempting to re-purchase the order, you may encounter the following error message: "Customer with attribute: subscription already exists."
Our team is actively investigating this issue. We will provide an update as soon as more information becomes available.
Jun 08, 2026 - 12:39 CEST
When attempting to re-purchase the order, you may encounter the following error message: "Customer with attribute: subscription already exists."
Our team is actively investigating this issue. We will provide an update as soon as more information becomes available.
Jun 08, 2026 - 12:39 CEST
Copaco Domain name servers
Operational
Authoritative DNS Servers
Operational
DNS Resolver
Operational
Copaco Portals
Degraded Performance
Copaco Cloud Management Portal
Degraded Performance
Copaco Cloud Value Academy
Operational
Copaco Cloud Support Center
Operational
Copaco Veeam Services
Operational
Veeam Cloud Connect
Operational
Veeam Cloud Connect Gateways - BE
Operational
Veeam Cloud Connect Gateways - NL
Operational
Copaco VMware Cloud
Operational
BRU1 - vmware clusters
Operational
BRU3 - vmware clusters
Operational
AMS1 - vmware clusters
Operational
AMS5 - vmware clusters
Operational
Cloud Director Portal
Operational
AMS3 - vmware clusters
Operational
Copaco Voice Services
Operational
Session Border controllers
Operational
Xelion nodes
Operational
Copaco Cloud VoIP Portal
Operational
Copaco Webhosting
Operational
Copaco Linux Webhosting
Operational
Copaco Windows Webhosting
Operational
Datacenters - Network connectivity
Operational
AMS1 - InterXion
Operational
AMS3 - InterXion
Operational
AMS4 - InterXion
Operational
AMS5 - Equinix
Operational
BRU1 - InterXion
Operational
BRU3 - InterXion
Operational
IBM Cloud services
Operational
Security
Operational
Kaspersky Cloud services
Operational
Copaco Cloud API's
Operational
Copaco Cloud Billing API
Operational
Copaco Cloud Cloudstore API
Operational
Copaco Cloud Customer API
Operational
Workspace And Productivity
Operational
Microsoft O365
Operational
Nomadesk
Operational
NDAW - Workspace365
Operational
Infrastructure And Platform
Operational
Copaco VMware Cloud
Operational
Microsoft Azure
Operational
Backup And Disaster Recovery
Operational
Acronis Cyber cloud
Operational
Veeam Cloud Connect Backup
Operational
Veeam Backup for Microsoft 365
Operational
Veeam Backup for VMware Cloud Director
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Veeam Maintenance Copaco Cloud Jun 12, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 12/06/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:42 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:42 CEST
Patch Weekend Copaco Cloud Jun 12, 2026 22:00 - Jun 15, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 12/06/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday 12/06 the latest VMtools 13.1.0.0 will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/tools/13-1-0/release-notes/vmware-tools-1310-release-notes.html
https://support.copaco.cloud/hc/en-us/articles/32833968209693-How-to-update-VMware-tools
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:34 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday 12/06 the latest VMtools 13.1.0.0 will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/tools/13-1-0/release-notes/vmware-tools-1310-release-notes.html
https://support.copaco.cloud/hc/en-us/articles/32833968209693-How-to-update-VMware-tools
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:34 CEST
Network Maintenance - Datacenter site AMS3 Jun 24, 2026 22:00 - Jun 25, 2026 06:00 CEST
On 24th of June starting at 22:00h we will be performing scheduled maintenance on our network infrastructure at the AMS3 data center site. We expect the maintenance to complete within 8 hours.
During the time-frame mentioned we will update multiple of our datacenter access/spine switches. Due to the highly available configuration of redundant network equipment, no network downtime is expected during this maintenance.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://support.copaco.cloud/
Posted on Jun 08, 2026 - 10:11 CEST
During the time-frame mentioned we will update multiple of our datacenter access/spine switches. Due to the highly available configuration of redundant network equipment, no network downtime is expected during this maintenance.
We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://support.copaco.cloud/
Posted on Jun 08, 2026 - 10:11 CEST
Veeam Maintenance Copaco Cloud Jul 17, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 17/07/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:42 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:42 CEST
Patch Weekend Copaco Cloud Jul 17, 2026 22:00 - Jul 20, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 17/07/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:35 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:35 CEST
Veeam Maintenance Copaco Cloud Aug 14, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 14/08/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:43 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:43 CEST
Patch Weekend Copaco Cloud Aug 14, 2026 22:00 - Aug 17, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 14/08/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:36 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:36 CEST
Veeam Maintenance Copaco Cloud Sep 11, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/09/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
Patch Weekend Copaco Cloud Sep 11, 2026 22:00 - Sep 14, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/09/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:36 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:36 CEST
Veeam Maintenance Copaco Cloud Oct 16, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 16/10/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
Patch Weekend Copaco Cloud Oct 16, 2026 22:00 - Oct 19, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 16/10/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST
Veeam Maintenance Copaco Cloud Nov 13, 2026 10:00-16:00 CET
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 13/11/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST
Patch Weekend Copaco Cloud Nov 13, 2026 22:00 - Nov 16, 2026 06:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 13/11/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST
Veeam Maintenance Copaco Cloud Dec 11, 2026 10:00-16:00 CET
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/12/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST
Patch Weekend Copaco Cloud Dec 11, 2026 22:00 - Dec 14, 2026 06:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/12/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST
Keep In Touch
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+31 (0) 40 2306 340
cloud@copaco.com
Support department
+31 (0) 40 2306 205
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Sales Belgium
+32 (0) 52 2811 70
cloud.belgium@copaco.com
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