Investigating - The Acronis Cyber Protect Cloud portal (cloud.acronis.com / eu2-cloud.acronis.com) is currently not displaying any data. After logging in, you may not see customers, devices or backup information. The issue is on Acronis' side.
We have raised a case with Acronis and are monitoring its progress. We will update this notice as soon as more information is available.
Oct 06, 2026 - 15:53 CEST
We have raised a case with Acronis and are monitoring its progress. We will update this notice as soon as more information is available.
Oct 06, 2026 - 15:53 CEST
Copaco Domain name servers
Operational
Authoritative DNS Servers
Operational
DNS Resolver
Operational
Copaco Portals
Operational
Copaco Cloud Management Portal
Operational
Copaco Cloud Value Academy
Operational
Copaco Cloud Support Center
Operational
Copaco Veeam Services
Operational
Veeam Cloud Connect
Operational
Veeam Cloud Connect Gateways - BE
Operational
Veeam Cloud Connect Gateways - NL
Operational
Copaco VMware Cloud
Operational
BRU1 - vmware clusters
Operational
BRU3 - vmware clusters
Operational
AMS1 - vmware clusters
Operational
AMS5 - vmware clusters
Operational
Cloud Director Portal
Operational
AMS3 - vmware clusters
Operational
Copaco Voice Services
Operational
Session Border controllers
Operational
Xelion nodes
Operational
Copaco Cloud VoIP Portal
Operational
Copaco Webhosting
Operational
Copaco Linux Webhosting
Operational
Copaco Windows Webhosting
Operational
Datacenters - Network connectivity
Operational
AMS1 - InterXion
Operational
AMS3 - InterXion
Operational
AMS4 - InterXion
Operational
AMS5 - Equinix
Operational
BRU1 - InterXion
Operational
BRU3 - InterXion
Operational
IBM Cloud services
Operational
Security
Operational
Kaspersky Cloud services
Operational
Copaco Cloud API's
Operational
Copaco Cloud Billing API
Operational
Copaco Cloud Cloudstore API
Operational
Copaco Cloud Customer API
Operational
Workspace And Productivity
Operational
Microsoft O365
Operational
Nomadesk
Operational
NDAW - Workspace365
Operational
Infrastructure And Platform
Operational
Copaco VMware Cloud
Operational
Microsoft Azure
Operational
Backup And Disaster Recovery
Degraded Performance
Acronis Cyber cloud
Degraded Performance
Veeam Cloud Connect Backup
Operational
Veeam Backup for Microsoft 365
Operational
Veeam Backup for VMware Cloud Director
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Veeam Maintenance Copaco Cloud Oct 16, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 16/10/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
Patch Weekend Copaco Cloud Oct 16, 2026 22:00 - Oct 19, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 16/10/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST
Planned Maintenance – vCenter Infrastructure (October 17, 2026) Oct 17, 2026 08:00-14:00 CEST
We would like to inform you that we will be performing planned maintenance on our vCenter infrastructure on October 17, 2026, between 08:00 and 12:00 CEST.
During this maintenance window:
- Changes made through vCloud Director may not be processed successfully.
- Administrative actions performed in vCloud Director may fail and generate an error message.
- Scheduled Veeam backups will not run during the maintenance window.
- Existing virtual machines will remain operational and continue running without interruption.
- Running workloads, network connectivity, and virtual machine availability will not be affected.
We recommend avoiding non-essential changes within vCloud Director during the maintenance period. Any failed actions can be retried once the maintenance has been completed.
Start Time: October 17, 2026 – 08:00 CEST
End Time: October 17, 2026 – 12:00 CEST
Impact: Limited management functionality via vCloud Director
Customer Impact: Virtual machines and services remain available and operational throughout the maintenance window.
We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for your cooperation.
Posted on Oct 05, 2026 - 09:23 CEST
During this maintenance window:
- Changes made through vCloud Director may not be processed successfully.
- Administrative actions performed in vCloud Director may fail and generate an error message.
- Scheduled Veeam backups will not run during the maintenance window.
- Existing virtual machines will remain operational and continue running without interruption.
- Running workloads, network connectivity, and virtual machine availability will not be affected.
We recommend avoiding non-essential changes within vCloud Director during the maintenance period. Any failed actions can be retried once the maintenance has been completed.
Start Time: October 17, 2026 – 08:00 CEST
End Time: October 17, 2026 – 12:00 CEST
Impact: Limited management functionality via vCloud Director
Customer Impact: Virtual machines and services remain available and operational throughout the maintenance window.
We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for your cooperation.
Posted on Oct 05, 2026 - 09:23 CEST
Planned Maintenance: Copaco VMware Cloud Platform (October 19 to 26, 2026) Oct 19, 2026 08:00 - Oct 26, 2026 07:00 CET
From October 19 until October 26, 2026, we will perform scheduled maintenance on the Copaco VMware Cloud platform. This work is part of our regular lifecycle management and keeps the platform stable, secure and up to date.
Expected impact
We do not expect any impact or downtime during this maintenance:
- Virtual machines remain operational, with no interruption to running workloads, network connectivity or VM availability
- The Cloud Director portal remains available
- Scheduled backups continue as planned
Recommendation
No action is required from you. If you notice unexpected behaviour during the maintenance window, please contact our support department and mention this maintenance.
We will update this notice once the maintenance has been completed
Posted on Oct 06, 2026 - 10:36 CEST
Expected impact
We do not expect any impact or downtime during this maintenance:
- Virtual machines remain operational, with no interruption to running workloads, network connectivity or VM availability
- The Cloud Director portal remains available
- Scheduled backups continue as planned
Recommendation
No action is required from you. If you notice unexpected behaviour during the maintenance window, please contact our support department and mention this maintenance.
We will update this notice once the maintenance has been completed
Posted on Oct 06, 2026 - 10:36 CEST
Veeam Maintenance Copaco Cloud Nov 13, 2026 10:00-16:00 CET
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 13/11/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST
Patch Weekend Copaco Cloud Nov 13, 2026 22:00 - Nov 16, 2026 06:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 13/11/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST
Veeam Maintenance Copaco Cloud Dec 11, 2026 10:00-16:00 CET
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/12/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST
Patch Weekend Copaco Cloud Dec 11, 2026 22:00 - Dec 14, 2026 06:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/12/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST
