In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 00:00 CET
Scheduled - Dear Partner,

In the upcoming weeks, we will seal several repository extents to gradually transition your existing cloud repository data to the new storage devices. Your data will remain safe and available for restores, merges and removes. Veeam backup software will automatically create a new active-backup chain on the new repository extents without any actions needed from your side.

Should you experience issues with backup jobs that utilize cloud repositories, we recommend you to contact the Veeam or 2tCoud support team.
Copaco Domain name servers Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers Operational
90 days ago
100.0 % uptime
Today
DNS Resolver Operational
90 days ago
100.0 % uptime
Today
Copaco Portals Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Management Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Director Portal Operational
90 days ago
100.0 % uptime
Today
Copaco Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Operational
Veeam Cloud Connect Gateways - BE Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Gateways - NL Operational
90 days ago
100.0 % uptime
Today
Copaco Vmware Cloud Operational
90 days ago
100.0 % uptime
Today
BRU1 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
BRU3 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
AMS1 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
AMS5 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
Copaco Voice Services Operational
90 days ago
100.0 % uptime
Today
Session Boarder controllers Operational
90 days ago
100.0 % uptime
Today
Xellion nodes Operational
90 days ago
100.0 % uptime
Today
Copaco Webhosting Operational
90 days ago
100.0 % uptime
Today
Copaco Linux Webhosting Operational
90 days ago
100.0 % uptime
Today
Copaco Windows Webhosting Operational
90 days ago
100.0 % uptime
Today
Datacenters - Network connectivity Operational
90 days ago
100.0 % uptime
Today
AMS1 - InterXion Operational
90 days ago
100.0 % uptime
Today
AMS4 - InterXion Operational
90 days ago
100.0 % uptime
Today
AMS5 - Equinix Operational
90 days ago
100.0 % uptime
Today
BRU1 - Orange Operational
90 days ago
100.0 % uptime
Today
BRU3 - InterXion Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
AMS1 - Core router 0
Fetching
AMS1 - Core router 1
Fetching
AMS4 - Core router 0
Fetching
AMS4 - Core router 1
Fetching
AMS5 - Core router 0
Fetching
AMS5 - Core router 1
Fetching
Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 CEST
Scheduled - In order to improve the quality and security of our services, we'll be performing maintenance on our environment this weekend.

During this maintenance window, several services might not work as expected. Maintenance will take place between 23:00 and 6:00.

We appreciate your patience and understanding. If you have any questions or issues, please submit them at https://2tcloud.supportcenter.services
Apr 7, 15:24 CEST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 CEST
Scheduled - We will be updating our Cloud Commerce portal with the latest software updates to address some discovered problems in the platform and integrations. During the upgrade window the portal and API's will be unavailable to manage your subscriptions or to place orders. Cloud Services will not be affected.
Apr 7, 11:22 CEST
Apr 8, 2021
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - Backup jobs that are initiated after the hotfix deployment have successfully completed. The load on our Cloud Connect environment is back to normal levels. In case one of your customers is still experiencing issues with Veeam backups to our Cloud Connect environment, we advise you to upgrade your Veeam software to the latest version. The Veeam software build running in our data center is 11.0.0.837 (Patch level P20210324).

Please note that your Veeam software version must be at least on the following editions to successfully backup to our environment:
- Veeam Backup & Replication 9.5 Update 4b (build 9.5.4.2866) and later
- Veeam Agent for Microsoft Windows 4.0 (build 4.0.0.1811) and later
- Veeam Agent for Linux 4.0 (build 4.0.0.1961) and later
- Veeam Agent for Mac 1.0 (build 1.0.0.713) and later

More details can be found on https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_versions.html?ver=110

We are marking this incident as resolved.
Apr 2, 10:02 CEST
Monitoring - We have installed the advised Veeam software hotfix on our Cloud Connect environment and started all services again. New backup jobs have already started and everything seems back to normal on the first impression. We will continue to monitor the situation closely in the next few hours. We will close this incident tomorrow if no new issues are detected.
Apr 1, 22:04 CEST
Identified - Veeam Technical support analyzed the hosting environment logfiles and concluded that we are most likely affected by a Veeam software issue. Veeam engineers advised us to immediately deploy a hotfix to restore our service for everyone.

As a result, we are immediately going to shut down our Veeam Cloud Connect service in a controlled matter and install the Veeam software fix. We will update you once the installation is completed and the service is back online.
Apr 1, 21:11 CEST
Investigating - We have detected an unusually high amount of active backup jobs on our Veeam Cloud Connect service and expect that something might be malfunctioning. We are investigating these potential issues in cooperation with the Veeam technical Support team.
Apr 1, 20:31 CEST