Patch Weekend Copaco Cloud
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 2026 - 22:00 CEST
Scheduled - In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/09/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.

During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.

All service affecting maintenance will take place at night between 22:00 and 6:00.

We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Sep 11, 2026 22:00 - Sep 14, 2026 06:00 CEST
Uptime over the past 90 days. View historical uptime.
Copaco Domain name servers Under Maintenance
Authoritative DNS Servers Under Maintenance
DNS Resolver Under Maintenance
Copaco Portals Under Maintenance
Copaco Cloud Management Portal Under Maintenance
Copaco Cloud Value Academy Under Maintenance
Copaco Cloud Support Center Under Maintenance
Copaco Veeam Services Operational
Veeam Cloud Connect Operational
Veeam Cloud Connect Gateways - BE Operational
Veeam Cloud Connect Gateways - NL Operational
Copaco VMware Cloud Under Maintenance
BRU1 - vmware clusters Operational
BRU3 - vmware clusters Operational
AMS1 - vmware clusters Operational
AMS5 - vmware clusters Operational
Cloud Director Portal Under Maintenance
AMS3 - vmware clusters Operational
Copaco Voice Services Under Maintenance
Session Border controllers Operational
Xelion nodes Operational
Copaco Cloud VoIP Portal Under Maintenance
Copaco Webhosting Under Maintenance
Copaco Linux Webhosting Under Maintenance
Copaco Windows Webhosting Under Maintenance
Datacenters - Network connectivity Operational
AMS1 - InterXion Operational
AMS3 - InterXion Operational
AMS4 - InterXion Operational
AMS5 - Equinix Operational
BRU1 - InterXion Operational
BRU3 - InterXion Operational
IBM Cloud services Operational
Security Operational
Kaspersky Cloud services Operational
Copaco Cloud API's Under Maintenance
Copaco Cloud Billing API Under Maintenance
Copaco Cloud Cloudstore API Under Maintenance
Copaco Cloud Customer API Under Maintenance
Workspace And Productivity Operational
Microsoft O365 Operational
Nomadesk Operational
NDAW - Workspace365 Operational
Infrastructure And Platform Under Maintenance
Copaco VMware Cloud Under Maintenance
Microsoft Azure Operational
Backup And Disaster Recovery Operational
Acronis Cyber cloud Operational
Veeam Cloud Connect Backup Operational
Veeam Backup for Microsoft 365 Operational
Veeam Backup for VMware Cloud Director Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Veeam Maintenance Copaco Cloud Oct 16, 2026 10:00-16:00 CEST

In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 16/10/2026. Maintenance will take place between 10:00 and 16:00.

During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.

We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST

Patch Weekend Copaco Cloud Oct 16, 2026 22:00 - Oct 19, 2026 06:00 CEST

In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 16/10/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.

During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.

All service affecting maintenance will take place at night between 22:00 and 6:00.

We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST

Veeam Maintenance Copaco Cloud Nov 13, 2026 10:00-16:00 CET

In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 13/11/2026. Maintenance will take place between 10:00 and 16:00.

During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.

We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST

Patch Weekend Copaco Cloud Nov 13, 2026 22:00 - Nov 16, 2026 06:00 CET

In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 13/11/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.

During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.

As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.

We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST

Veeam Maintenance Copaco Cloud Dec 11, 2026 10:00-16:00 CET

In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/12/2026. Maintenance will take place between 10:00 and 16:00.

During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.

We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST

Patch Weekend Copaco Cloud Dec 11, 2026 22:00 - Dec 14, 2026 06:00 CET

In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/12/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.

During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.

All service affecting maintenance will take place at night between 22:00 and 6:00.

We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

Veeam Maintenance Copaco Cloud
Completed - The scheduled maintenance has been completed.
Sep 11, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:00 CEST
Scheduled - In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/09/2026. Maintenance will take place between 10:00 and 16:00.

During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.

We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
May 12, 20:44 CEST

Sep 10, 2026

Delays in Microsoft Order and Subscription Processing
Resolved - Following a period of monitoring, we can confirm that the issue affecting the Copaco Cloud Partner Portal has been resolved. Page loading times and the processing of Microsoft orders and license changes have returned to normal.

Thank you for your patience while we worked with the relevant parties to resolve this issue. We apologize for any inconvenience caused.
Sep 10, 12:55 CEST
Identified - The issue affecting the Copaco Cloud Partner Portal is still ongoing. Our earlier update reported a recovery, but the platform remains slow and processing is inconsistent: some Microsoft orders and license changes complete normally, while others time out or remain at "provision started" without completing.

The cause has been identified as degraded performance in the order processing chain, and work to restore normal performance is ongoing.

What this means:
- Pages in the portal may load slowly, and orders and license changes may take longer than usual
- An order that remains at "provision started" will not complete on its own
- Please do not resubmit an order or license change that timed out or is still in progress. Resubmitting may result in duplicate provisioning and billing.

We are actively working on a resolution together with the relevant parties and will provide an update as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Sep 10, 10:50 CEST
Monitoring - The issue affecting the processing of Microsoft orders and subscription changes is expected to be resolved. It was caused by a short period of degraded performance in the order processing chain, and orders and license changes are being processed again.

We are keeping this incident open while we monitor the platform to confirm that processing remains stable.

If you have submitted an order or license change that timed out or remained at "provision started" during the incident, please verify the current state of the subscription before submitting it again. Requests that failed are not processed automatically and require a new submission, while resubmitting a request that did go through may result in duplicate provisioning and billing.

We will provide a further update once we have confirmed that the issue is fully resolved.
Sep 10, 10:10 CEST
Investigating - We are currently experiencing an issue affecting the processing of Microsoft orders and subscription changes in the Copaco Cloud Partner Portal, which started at approximately 09:15 CEST.

Users may experience:
- Slow loading of catalog and order pages, and slow processing of changes to the order (for example switching a billing term)
- Timeout errors when increasing or decreasing the number of licenses
- Subscription changes that remain at "provision started" and do not complete
- Upgrade options (partial upgrade) not loading for any tenant
- A generic "Oeps" error, or a message about the tenant not being linked, when adding an item to the cart

Existing subscriptions and active services are not affected. The issue is limited to placing new orders and modifying existing subscriptions.

We are aware of the issue and are actively working on a resolution together with the relevant parties. We will provide an update as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Sep 10, 09:52 CEST

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Microsoft Order Processing Issue
Resolved - The issue affecting Microsoft order provisioning has been resolved and order processing is operating normally again.

If you have submitted an order that failed during the incident, please resubmit the order. Failed requests will not be processed automatically and require a new submission.

Thank you for your patience while we worked with the relevant parties to resolve this issue. We apologize for any inconvenience caused.
Sep 4, 17:04 CEST
Investigating - We are currently experiencing an issue affecting Microsoft order provisioning. Orders for Microsoft subscriptions may fail to process and return an error similar to:

"Authentication to MS Partner Center failed. Please retry your order."

The issue is currently being investigated. Until further notice, we do not recommend placing new Microsoft orders or resubmitting failed orders. Repeated submission attempts may result in duplicate orders being processed once the issue is resolved. To prevent unintended duplicate provisioning and billing, we advise waiting until a resolution has been communicated.

We are actively monitoring the situation and working with the relevant parties to resolve the issue as quickly as possible. Further updates will be provided as soon as additional information becomes available.

We apologize for the inconvenience and appreciate your patience.
Sep 4, 16:44 CEST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage