Identified - The issue affecting the Copaco Cloud Partner Portal is still ongoing. Our earlier update reported a recovery, but the platform remains slow and processing is inconsistent: some Microsoft orders and license changes complete normally, while others time out or remain at "provision started" without completing.
The cause has been identified as degraded performance in the order processing chain, and work to restore normal performance is ongoing.
What this means:
- Pages in the portal may load slowly, and orders and license changes may take longer than usual
- An order that remains at "provision started" will not complete on its own
- Please do not resubmit an order or license change that timed out or is still in progress. Resubmitting may result in duplicate provisioning and billing.
We are actively working on a resolution together with the relevant parties and will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Sep 10, 2026 - 10:50 CEST
The cause has been identified as degraded performance in the order processing chain, and work to restore normal performance is ongoing.
What this means:
- Pages in the portal may load slowly, and orders and license changes may take longer than usual
- An order that remains at "provision started" will not complete on its own
- Please do not resubmit an order or license change that timed out or is still in progress. Resubmitting may result in duplicate provisioning and billing.
We are actively working on a resolution together with the relevant parties and will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Sep 10, 2026 - 10:50 CEST
Monitoring - The issue affecting the processing of Microsoft orders and subscription changes is expected to be resolved. It was caused by a short period of degraded performance in the order processing chain, and orders and license changes are being processed again.
We are keeping this incident open while we monitor the platform to confirm that processing remains stable.
If you have submitted an order or license change that timed out or remained at "provision started" during the incident, please verify the current state of the subscription before submitting it again. Requests that failed are not processed automatically and require a new submission, while resubmitting a request that did go through may result in duplicate provisioning and billing.
We will provide a further update once we have confirmed that the issue is fully resolved.
Sep 10, 2026 - 10:10 CEST
We are keeping this incident open while we monitor the platform to confirm that processing remains stable.
If you have submitted an order or license change that timed out or remained at "provision started" during the incident, please verify the current state of the subscription before submitting it again. Requests that failed are not processed automatically and require a new submission, while resubmitting a request that did go through may result in duplicate provisioning and billing.
We will provide a further update once we have confirmed that the issue is fully resolved.
Sep 10, 2026 - 10:10 CEST
Investigating - We are currently experiencing an issue affecting the processing of Microsoft orders and subscription changes in the Copaco Cloud Partner Portal, which started at approximately 09:15 CEST.
Users may experience:
- Slow loading of catalog and order pages, and slow processing of changes to the order (for example switching a billing term)
- Timeout errors when increasing or decreasing the number of licenses
- Subscription changes that remain at "provision started" and do not complete
- Upgrade options (partial upgrade) not loading for any tenant
- A generic "Oeps" error, or a message about the tenant not being linked, when adding an item to the cart
Existing subscriptions and active services are not affected. The issue is limited to placing new orders and modifying existing subscriptions.
We are aware of the issue and are actively working on a resolution together with the relevant parties. We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Sep 10, 2026 - 09:52 CEST
Users may experience:
- Slow loading of catalog and order pages, and slow processing of changes to the order (for example switching a billing term)
- Timeout errors when increasing or decreasing the number of licenses
- Subscription changes that remain at "provision started" and do not complete
- Upgrade options (partial upgrade) not loading for any tenant
- A generic "Oeps" error, or a message about the tenant not being linked, when adding an item to the cart
Existing subscriptions and active services are not affected. The issue is limited to placing new orders and modifying existing subscriptions.
We are aware of the issue and are actively working on a resolution together with the relevant parties. We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Sep 10, 2026 - 09:52 CEST
Copaco Domain name servers
Operational
Authoritative DNS Servers
Operational
DNS Resolver
Operational
Copaco Portals
Operational
Copaco Cloud Management Portal
Operational
Copaco Cloud Value Academy
Operational
Copaco Cloud Support Center
Operational
Copaco Veeam Services
Operational
Veeam Cloud Connect
Operational
Veeam Cloud Connect Gateways - BE
Operational
Veeam Cloud Connect Gateways - NL
Operational
Copaco VMware Cloud
Operational
BRU1 - vmware clusters
Operational
BRU3 - vmware clusters
Operational
AMS1 - vmware clusters
Operational
AMS5 - vmware clusters
Operational
Cloud Director Portal
Operational
AMS3 - vmware clusters
Operational
Copaco Voice Services
Operational
Session Border controllers
Operational
Xelion nodes
Operational
Copaco Cloud VoIP Portal
Operational
Copaco Webhosting
Operational
Copaco Linux Webhosting
Operational
Copaco Windows Webhosting
Operational
Datacenters - Network connectivity
Operational
AMS1 - InterXion
Operational
AMS3 - InterXion
Operational
AMS4 - InterXion
Operational
AMS5 - Equinix
Operational
BRU1 - InterXion
Operational
BRU3 - InterXion
Operational
IBM Cloud services
Operational
Security
Operational
Kaspersky Cloud services
Operational
Copaco Cloud API's
Operational
Copaco Cloud Billing API
Operational
Copaco Cloud Cloudstore API
Operational
Copaco Cloud Customer API
Operational
Workspace And Productivity
Degraded Performance
Microsoft O365
Degraded Performance
Nomadesk
Operational
NDAW - Workspace365
Operational
Infrastructure And Platform
Operational
Copaco VMware Cloud
Operational
Microsoft Azure
Operational
Backup And Disaster Recovery
Operational
Acronis Cyber cloud
Operational
Veeam Cloud Connect Backup
Operational
Veeam Backup for Microsoft 365
Operational
Veeam Backup for VMware Cloud Director
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Veeam Maintenance Copaco Cloud Sep 11, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/09/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
Patch Weekend Copaco Cloud Sep 11, 2026 22:00 - Sep 14, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/09/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:36 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:36 CEST
Veeam Maintenance Copaco Cloud Oct 16, 2026 10:00-16:00 CEST
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 16/10/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:44 CEST
Patch Weekend Copaco Cloud Oct 16, 2026 22:00 - Oct 19, 2026 06:00 CEST
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 16/10/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:37 CEST
Veeam Maintenance Copaco Cloud Nov 13, 2026 10:00-16:00 CET
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 13/11/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:45 CEST
Patch Weekend Copaco Cloud Nov 13, 2026 22:00 - Nov 16, 2026 06:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 13/11/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
As of Friday xx/xx the latest VMtools xx.x.x will be available on the Copaco VMware Cloud environment, we encourage to update always to the latest VMtools version as fast as possible.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:38 CEST
Veeam Maintenance Copaco Cloud Dec 11, 2026 10:00-16:00 CET
In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 11/12/2026. Maintenance will take place between 10:00 and 16:00.
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST
During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.
We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
Posted on May 12, 2026 - 20:46 CEST
Patch Weekend Copaco Cloud Dec 11, 2026 22:00 - Dec 14, 2026 06:00 CET
In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 11/12/2026. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST
During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.
All service affecting maintenance will take place at night between 22:00 and 6:00.
We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
Posted on May 12, 2026 - 20:40 CEST
