Copaco Cloud B.V.
Maintenance Announcement: Acronis Data Center Migration (May 9 - June 30, 2025)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 09, 2025 - 00:00 CEST
Scheduled - Acronis has announced a phased migration to a new data center for its EU2 location, scheduled from May 9 to June 30, 2025. This upgrade aims to enhance the performance and stability of their data center and network services.

The migration will affect your end customers who use Acronis-hosted cloud storage. To minimize disruption, Acronis will carry out this migration in phases. If your customer is impacted, you have already been informed via the newsletter and directly by Acronis.

Thank you for your understanding and cooperation.
May 9, 2025 00:00 - Jul 1, 2025 00:00 CEST
Uptime over the past 90 days. View historical uptime.
Copaco Domain name servers Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers Operational
90 days ago
100.0 % uptime
Today
DNS Resolver Operational
90 days ago
100.0 % uptime
Today
Copaco Portals Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Management Portal Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Value Academy Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Support Center Operational
90 days ago
100.0 % uptime
Today
Copaco Veeam Services Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Operational
Veeam Cloud Connect Gateways - BE Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Gateways - NL Operational
90 days ago
100.0 % uptime
Today
Copaco VMware Cloud Operational
90 days ago
100.0 % uptime
Today
BRU1 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
BRU3 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
AMS1 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
AMS5 - vmware clusters Operational
90 days ago
100.0 % uptime
Today
Cloud Director Portal Operational
90 days ago
100.0 % uptime
Today
Copaco Voice Services Operational
90 days ago
100.0 % uptime
Today
Session Border controllers Operational
90 days ago
100.0 % uptime
Today
Xelion nodes Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud VoIP Portal Operational
90 days ago
100.0 % uptime
Today
Copaco Webhosting Operational
90 days ago
100.0 % uptime
Today
Copaco Linux Webhosting Operational
90 days ago
100.0 % uptime
Today
Copaco Windows Webhosting Operational
90 days ago
100.0 % uptime
Today
Datacenters - Network connectivity Operational
90 days ago
100.0 % uptime
Today
AMS1 - InterXion Operational
90 days ago
100.0 % uptime
Today
AMS3 - InterXion Operational
90 days ago
100.0 % uptime
Today
AMS4 - InterXion Operational
90 days ago
100.0 % uptime
Today
AMS5 - Equinix Operational
90 days ago
100.0 % uptime
Today
BRU1 - InterXion Operational
90 days ago
100.0 % uptime
Today
BRU3 - InterXion Operational
90 days ago
100.0 % uptime
Today
IBM Cloud services Operational
90 days ago
100.0 % uptime
Today
Security Operational
90 days ago
100.0 % uptime
Today
Kaspersky Cloud services Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud API's Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Billing API Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Cloudstore API Operational
90 days ago
100.0 % uptime
Today
Copaco Cloud Customer API Operational
90 days ago
100.0 % uptime
Today
Workspace And Productivity Operational
90 days ago
99.96 % uptime
Today
Microsoft O365 Operational
90 days ago
99.88 % uptime
Today
Nomadesk Operational
90 days ago
100.0 % uptime
Today
NDAW - Workspace365 Operational
90 days ago
100.0 % uptime
Today
Infrastructure And Platform Operational
90 days ago
100.0 % uptime
Today
Copaco VMware Cloud Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Backup And Disaster Recovery Under Maintenance
90 days ago
99.97 % uptime
Today
Acronis Cyber cloud Under Maintenance
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Microsoft 365 Operational
90 days ago
99.91 % uptime
Today
Veeam Backup for VMware Cloud Director Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
AMS1 - router01
Fetching
AMS1 - router02
Fetching
AMS3 - router01
Fetching
AMS3 - router02
Fetching
AMS4 - router01
Fetching
AMS4 - router02
Fetching
AMS5 - router01
Fetching
AMS5 - router02
Fetching
BRU1 - router01
Fetching
BRU1 - router02
Fetching
BRU3 - router01
Fetching
BRU3 - router02
Fetching
May 30, 2025

No incidents reported today.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
Network Maintenance in Datacenter site BRU1 and BRU3
Completed - The scheduled maintenance has been completed.
May 23, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 CEST
Scheduled - On 22th of May starting at 22:00h we will be performing scheduled maintenance on our network infrastructure at both Brussels datacenter sites BRU1 and BRU3. We expect the maintenance to complete within 8 hours.

During the time-frame mentioned we will update multiple of our datacenter routers and switches. Due to the highly available configuration of redundant network equipment, no network downtime is expected during this maintenance. Although minor delays could be observed during this time period.

We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://support.copaco.cloud/
May 9, 12:54 CEST
May 22, 2025
Network Maintenance vCloud
Completed - The scheduled maintenance has been completed.
May 22, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 CEST
Scheduled - On 21st of May starting at 22:00h we will be performing scheduled maintenance on our vCloud network infrastructure. We expect the maintenance to complete within 2 hours.

During the time-frame mentioned we will optimize configuration on multiple edges. Due to the highly available configuration of redundant network equipment, no network downtime is expected during this maintenance.

We appreciate your patience and understanding. If you have any questions or concerns, please submit them to our Cloud Support team via https://support.copaco.cloud/
May 7, 12:04 CEST
May 21, 2025
May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
Patch Weekend Copaco Cloud
Completed - The scheduled maintenance has been completed.
May 17, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 CEST
Scheduled - In order to improve the quality and security of our services, we'll be performing maintenance on our environment the weekend of 16-05-2025. This maintenance is targeted on Operating System patches and Application updates. Due to patch installation, systems might require temporary application downtime, service fail-over or system reboots.

During this maintenance window, several services might not work as expected or performance can be reduced. Please note that most of our services are setup in a high availability configuration, limiting customer impact to small hiccups during fail-over from active to passive nodes.

All service affecting maintenance will take place at night between 22:00 and 6:00.

We appreciate your patience and understanding.
If you have any questions or concerns, please send to the Cloud Support team at support@copaco.cloud
May 1, 15:13 CEST
Veeam for Office 365 service unavailable
Resolved - The issue has been resolved together with VEEAM support. We've implemented a solution. Veeam Backup for Microsoft 365 Back-ups including restores are working as normal. If there are any issues you can send a support ticket to support@copaco.cloud. Thank you for your understanding.
May 17, 00:05 CEST
Update - We are currently still investigating the issue together with VEEAM support. Extended logging of the environment has been provided and we are looking at possible workarounds. We will update you when we have more information about the situation.
May 16, 22:09 CEST
Investigating - During our upgrade of 'Veeam for Office 365' from version 7 to 8, an issue has occurred that did not arise in our test scenario and is impacting the restore and backup services, rendering them temporarily unavailable. We are currently investigating this issue together with VEEAM support as our highest priority.

We apologize for the inconvenience. As soon as we have more information, we will share it with you via this status page.

Kind regards,
The Copaco Cloud team
May 16, 18:54 CEST
May 16, 2025
Veeam Maintenance Copaco Cloud
Completed - The scheduled maintenance has been completed.
May 16, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:00 CEST
Scheduled - In order to improve the quality and security of the services, we'll be performing maintenance on our Veeam environment on Friday 16/05/2025. Maintenance will take place between 10:00 and 16:00.

During this maintenance window :
Veeam Cloud Connect services will be down, meaning no backups/restores can be done during that time.
Veeam on Copaco VMware Cloud will be down, meaning no backups/restores can be done during that time.
Veeam Backup for Microsoft 365 will be down, meaning no backups/restores can be done during that time.

Important notice!
We will be upgrading our Veeam Backup for Microsoft 365 environment to a new major version. Due to a new policy from Microsoft you will need to re-authenticate all your customer tenants. This KB explains the process: https://support.copaco.cloud/hc/en-us/articles/27005919221661-How-to-re-authenticate-your-customer-Tenant-account-with-Veeam-Backup-for-Microsoft-365

We appreciate your patience and understanding.
If you have any questions or issues, please send to the support team at support@copaco.cloud
May 1, 15:18 CEST
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