Service Disruption: Microsoft orders may remain stuck in a “Provisioning Started” state
Incident
Report for Copaco Cloud - Statuspage
Resolved
The issue has been resolved and services are operating as expected.
Monitoring
We are seeing positive progress. New orders are no longer getting stuck, and previously affected orders in a pending state have now been successfully completed. We will continue to monitor the situation.
Identified
Microsoft has confirmed an active outage and indicated that partial recovery is currently underway.
Investigating
Microsoft orders created after Friday, 29 May 2026 at 05:53 UTC may remain stuck in a “Provisioning Started” state and may not complete as expected.
Initial investigation indicates that the root cause originates from Microsoft.
We are actively monitoring the situation and are working closely with Microsoft to resolve the issue as quickly as possible.
In the meantime, we kindly request that you refrain from placing duplicate orders for the same subscriptions, as this may result in unintended duplications once the issue has been resolved.
Initial investigation indicates that the root cause originates from Microsoft.
We are actively monitoring the situation and are working closely with Microsoft to resolve the issue as quickly as possible.
In the meantime, we kindly request that you refrain from placing duplicate orders for the same subscriptions, as this may result in unintended duplications once the issue has been resolved.
This incident affected: Workspace And Productivity (Microsoft O365).
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+31 (0) 40 2306 340
cloud@copaco.com
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+31 (0) 40 2306 205
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+32 (0) 52 2811 70
cloud.belgium@copaco.com
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